Returns and Exchanges

Not what you expected? If you are not 100% satisfied with your purchase, you can easily exchange or return your item online. Item must be in new and unused condition and returned within 30 days from shipping date.

Did You Purchase as a Registered User Or Register At The Time of Purchase?
If you are a registered user and don’t know your order number, follow these steps to begin your return:
1. Sign-In by clicking “Sign In / Register” in the upper right.
2. “My Account” will appear. Click there.
3. From the “My Account” menu on left, click “Order History”
4. Find your order and click “Details”
5. Select eligible items you would like to return using the right hand column and click “Return / Exchange Selected Items” button
       **Some items may not be returnable. Please call customer service with questions. 1-888-838-5551
6. Choose your “Return Type” and select an option from the drop down options. If you are Exchanging, select “Free Exchange” from the drop down menu. (See below for details.)
7. If you are Returning and item, select desired return shipping option. (See below for details.)
8. Click “Process Return” to initiate your Return/Exchange

Did You Purchase As A Guest?
• Find your Order Number found in an Order Update email sent 2 hours after your order was placed.
• Click “Order Status / Tracking here or in the “Help” drop down at top of page
• Customer service hours: Monday – Friday 7am – 11pm CST, Saturday & Sunday 9am – 5:30pm CST